/* PTZ Secure Support Chat */
.ptz-chat-widget,
.ptz-chat-widget *{box-sizing:border-box}
.ptz-chat-widget{position:fixed;right:24px;bottom:24px;z-index:1400;font-family:inherit;direction:inherit}
html[dir="ltr"] .ptz-chat-widget{right:auto;left:24px}
.ptz-chat-launcher{position:relative;width:64px;height:64px;border:0;border-radius:22px;padding:0;display:grid;place-items:center;cursor:pointer;background:linear-gradient(145deg,#ffffff,#e8f0ff);box-shadow:0 18px 45px rgba(17,63,145,.25),inset 0 1px 0 rgba(255,255,255,.95);transition:.2s ease;overflow:visible}
.ptz-chat-launcher:hover{transform:translateY(-2px);box-shadow:0 22px 52px rgba(17,63,145,.30),inset 0 1px 0 #fff}
.ptz-chat-launcher:active{transform:scale(.98)}
.ptz-chat-launcher-logo{width:50px;height:50px;border-radius:17px;display:grid;place-items:center;overflow:hidden;background:#fff;border:1px solid rgba(38,92,180,.12);font-size:25px}
.ptz-chat-launcher-logo img{width:100%;height:100%;object-fit:contain;padding:5px;display:block}
.ptz-chat-launcher-badge{position:absolute;top:-7px;left:-7px;min-width:22px;height:22px;padding:0 6px;border-radius:999px;display:flex;align-items:center;justify-content:center;background:#e53945;color:#fff;font-size:10px;font-weight:900;border:2px solid #fff;box-shadow:0 6px 14px rgba(229,57,69,.32)}
html[dir="ltr"] .ptz-chat-launcher-badge{left:auto;right:-7px}
.ptz-chat-panel{position:absolute;right:0;bottom:78px;width:min(380px,calc(100vw - 28px));height:min(570px,calc(100dvh - 120px));display:flex;flex-direction:column;overflow:hidden;border-radius:24px;background:#fff;border:1px solid rgba(91,127,185,.22);box-shadow:0 26px 70px rgba(12,42,96,.30),0 7px 25px rgba(12,42,96,.10);transform-origin:bottom right}
html[dir="ltr"] .ptz-chat-panel{right:auto;left:0;transform-origin:bottom left}
.ptz-chat-panel[hidden]{display:none!important}
.ptz-chat-panel-head{flex:0 0 auto;min-height:76px;padding:13px 15px;display:flex;align-items:center;justify-content:space-between;gap:10px;color:#fff;background:linear-gradient(145deg,#1450c7,#0b2e78);box-shadow:inset 0 1px 0 rgba(255,255,255,.14)}
.ptz-chat-head-brand{min-width:0;display:flex;align-items:center;gap:10px}
.ptz-chat-head-logo{width:46px;height:46px;flex:0 0 46px;border-radius:15px;display:grid;place-items:center;overflow:hidden;background:#fff;color:#1450c7;font-size:22px;box-shadow:0 8px 18px rgba(0,0,0,.14)}
.ptz-chat-head-logo img{width:100%;height:100%;object-fit:contain;padding:4px;display:block}
.ptz-chat-head-brand>span:last-child{min-width:0;display:flex;flex-direction:column;gap:3px}
.ptz-chat-head-brand strong{font-size:14px;line-height:1.4;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.ptz-chat-head-brand small{font-size:10px;opacity:.82}
.ptz-chat-close{width:36px;height:36px;flex:0 0 36px;border:1px solid rgba(255,255,255,.16);border-radius:12px;background:rgba(255,255,255,.10);color:#fff;font-size:23px;cursor:pointer;display:grid;place-items:center;line-height:1}
.ptz-chat-close:hover{background:rgba(255,255,255,.18)}
.ptz-chat-alert{flex:0 0 auto;margin:10px 12px 0;padding:10px 12px;border-radius:12px;font-size:11px;line-height:1.8;background:#fff3cd;color:#765900;border:1px solid #ffe29a}
.ptz-chat-alert.error{background:#fff0f1;color:#9e2630;border-color:#ffc7cb}
.ptz-chat-alert.success{background:#ecfbf2;color:#157047;border-color:#bfead2}
.ptz-chat-body{position:relative;min-height:0;flex:1;display:flex;background:linear-gradient(180deg,#f7faff 0%,#f2f6fd 100%)}
.ptz-chat-screen{width:100%;min-height:100%;padding:18px;overflow:auto}
.ptz-chat-screen[hidden]{display:none!important}
.ptz-chat-screen-title{margin-bottom:15px}
.ptz-chat-screen-title strong{display:block;color:#10284e;font-size:16px;margin-bottom:6px}
.ptz-chat-screen-title p{margin:0;color:#6e7f99;font-size:11.5px;line-height:1.9}
.ptz-chat-screen-title small{display:inline-block;margin-top:8px;padding:5px 9px;border-radius:999px;background:#e8f0ff;color:#2d64bb;font-size:10px;direction:ltr}
.ptz-chat-field{margin-bottom:12px}
.ptz-chat-field label{display:block;margin-bottom:6px;color:#344c6f;font-size:11px;font-weight:800}
.ptz-chat-field input,.ptz-chat-field textarea{width:100%;min-height:43px;padding:10px 12px;border:1px solid #d5e0f0;border-radius:12px;background:#fff;color:#142a4a;font-family:inherit;font-size:12px;outline:none;transition:.16s ease;box-shadow:inset 0 1px 2px rgba(14,48,98,.03)}
.ptz-chat-field input:focus,.ptz-chat-field textarea:focus{border-color:#7aa8f4;box-shadow:0 0 0 3px rgba(42,111,225,.10)}
.ptz-chat-otp-input{text-align:center!important;font-size:23px!important;font-weight:900!important;letter-spacing:8px!important;direction:ltr!important}
.ptz-chat-hp{position:absolute!important;left:-9999px!important;width:1px!important;height:1px!important;overflow:hidden!important;opacity:0!important;pointer-events:none!important}
.ptz-chat-consent{display:flex;align-items:flex-start;gap:8px;margin:2px 0 14px;color:#647895;font-size:10.5px;line-height:1.8;cursor:pointer}
.ptz-chat-consent input{margin-top:3px;accent-color:#1450c7}
.ptz-chat-primary-btn,.ptz-chat-secondary-btn,.ptz-chat-link-btn{font-family:inherit;cursor:pointer}
.ptz-chat-primary-btn{width:100%;min-height:44px;border:0;border-radius:12px;background:linear-gradient(145deg,#2a79ff,#1450c7);color:#fff;font-weight:900;font-size:12px;box-shadow:0 10px 20px rgba(20,80,199,.20)}
.ptz-chat-primary-btn:hover{filter:brightness(1.03)}
.ptz-chat-primary-btn:disabled{opacity:.55;cursor:not-allowed}
.ptz-chat-link-btn{width:100%;margin-top:8px;border:0;background:transparent;color:#2b68c6;font-size:11px;padding:7px}
.ptz-chat-secondary-btn{margin-top:12px;min-height:38px;padding:0 14px;border-radius:11px;border:1px solid #cad9ee;background:#fff;color:#24569f;font-weight:800;font-size:11px}
.ptz-chat-state-card{min-height:250px;padding:24px 18px;display:flex;align-items:center;justify-content:center;flex-direction:column;text-align:center;border-radius:18px;background:#fff;border:1px solid #dbe6f5;box-shadow:0 12px 28px rgba(29,76,145,.07)}
.ptz-chat-state-card.pending{border-color:#f1df9c;background:linear-gradient(180deg,#fffef9,#fffaf0)}
.ptz-chat-state-card.blocked{border-color:#f2c9cd;background:linear-gradient(180deg,#fff,#fff5f6)}
.ptz-chat-state-icon{width:58px;height:58px;border-radius:18px;display:grid;place-items:center;margin-bottom:13px;background:#edf4ff;font-size:27px}
.ptz-chat-state-card strong{color:#17345d;font-size:15px;margin-bottom:8px}
.ptz-chat-state-card p{margin:0;color:#6b7e99;font-size:11px;line-height:1.9;max-width:270px}
.ptz-chat-state-card small{margin-top:8px;color:#5474a6;font-size:10px;direction:ltr}
.ptz-chat-conversation-screen{padding:0;display:flex;flex-direction:column;overflow:hidden}
.ptz-chat-contact-strip{flex:0 0 auto;padding:8px 13px;border-bottom:1px solid #dfe8f5;background:#f8fbff;color:#5e7391;font-size:10.5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.ptz-chat-messages{min-height:0;flex:1;overflow:auto;padding:14px 12px;display:flex;flex-direction:column;gap:9px;scroll-behavior:smooth}
.ptz-chat-message{max-width:82%;padding:9px 11px;border-radius:14px;font-size:11.5px;line-height:1.85;overflow-wrap:anywhere;white-space:pre-wrap;box-shadow:0 4px 12px rgba(26,63,117,.06)}
.ptz-chat-message.user{align-self:flex-end;background:linear-gradient(145deg,#2c75ef,#1450c7);color:#fff;border-bottom-right-radius:5px}
html[dir="ltr"] .ptz-chat-message.user{align-self:flex-end;border-bottom-right-radius:5px;border-bottom-left-radius:14px}
.ptz-chat-message.admin{align-self:flex-start;background:#fff;color:#233c60;border:1px solid #dfe8f5;border-bottom-left-radius:5px}
html[dir="ltr"] .ptz-chat-message.admin{border-bottom-left-radius:5px}
.ptz-chat-message.system{align-self:center;max-width:92%;background:#edf3fb;color:#697c97;text-align:center;box-shadow:none;font-size:10px}
.ptz-chat-message-meta{display:flex;align-items:center;justify-content:space-between;gap:8px;margin-top:5px;font-size:8.5px;opacity:.72}
.ptz-chat-closed-note{flex:0 0 auto;margin:0 10px 9px;padding:8px 10px;border-radius:10px;background:#fff4e5;color:#8b5b13;border:1px solid #f2d7ab;font-size:10px;text-align:center}
.ptz-chat-compose{flex:0 0 auto;padding:9px;border-top:1px solid #dfe8f5;background:#fff;display:flex;align-items:flex-end;gap:7px}
.ptz-chat-compose textarea{min-height:42px;max-height:105px;resize:none;flex:1;padding:10px 11px;border:1px solid #d4e0f0;border-radius:12px;outline:none;font-family:inherit;font-size:11.5px;line-height:1.65;background:#fbfdff;color:#163052}
.ptz-chat-compose textarea:focus{border-color:#75a4f0;box-shadow:0 0 0 3px rgba(42,111,225,.08)}
.ptz-chat-compose button{width:42px;height:42px;flex:0 0 42px;border:0;border-radius:12px;background:linear-gradient(145deg,#2a79ff,#1450c7);color:#fff;font-size:18px;cursor:pointer;box-shadow:0 8px 16px rgba(20,80,199,.18)}
.ptz-chat-compose button:disabled,.ptz-chat-compose textarea:disabled{opacity:.55;cursor:not-allowed}
.ptz-chat-panel-foot{flex:0 0 auto;min-height:32px;padding:7px 12px;display:flex;align-items:center;justify-content:center;gap:5px;background:#f8fbff;border-top:1px solid #e4ebf6;color:#8291a6;font-size:9px}
.ptz-chat-loading{height:220px;display:flex;align-items:center;justify-content:center;gap:6px}
.ptz-chat-loading span{width:8px;height:8px;border-radius:50%;background:#4d83dc;animation:ptzChatPulse .9s infinite ease-in-out}
.ptz-chat-loading span:nth-child(2){animation-delay:.12s}
.ptz-chat-loading span:nth-child(3){animation-delay:.24s}
@keyframes ptzChatPulse{0%,100%{transform:translateY(0);opacity:.4}50%{transform:translateY(-6px);opacity:1}}

@media(max-width:860px){
  .ptz-chat-widget{right:14px;bottom:88px}
  html[dir="ltr"] .ptz-chat-widget{left:14px;right:auto}
  .ptz-chat-launcher{width:58px;height:58px;border-radius:19px}
  .ptz-chat-launcher-logo{width:46px;height:46px;border-radius:15px}
  .ptz-chat-panel{bottom:70px;height:min(565px,calc(100dvh - 176px));width:min(370px,calc(100vw - 20px));border-radius:20px}
}
@media(max-width:430px){
  .ptz-chat-widget{right:10px;bottom:84px}
  html[dir="ltr"] .ptz-chat-widget{left:10px;right:auto}
  .ptz-chat-panel{width:calc(100vw - 20px);height:calc(100dvh - 168px)}
  .ptz-chat-screen{padding:15px}
}
@media(prefers-reduced-motion:reduce){
  .ptz-chat-widget *{animation:none!important;transition:none!important;scroll-behavior:auto!important}
}